Card failures happen — expired cards, fraud holds, banks rejecting unfamiliar merchants. Stripe handles the retry logic patiently, and nouz keeps working through the retry window. Most failures resolve themselves before any real disruption.
01 Stripe retries automatically
When your renewal charge fails (expired card, insufficient funds, bank decline), Stripe retries on its default schedule — typically 3, 5, and 7 days later. During those retries, you get an email from Stripe with the failure reason. nouz keeps working in the meantime.
02 What you see in the app
A yellow banner appears at the top of every page: "Your last payment failed. Update your card to keep your subscription active." Dismissible per session, but reappears the next day until the issue is resolved. After the final retry fails, the banner turns red and the account moves into a grace state — see Reactivating after cancel.
03 Updating your card
- 1Open Settings → Subscription
Click "Manage billing" to open the Stripe portal.
- 2Click Payment methods
Your current card is listed at the top.
- 3Add a new card
Stripe-hosted form, your card details never touch nouz servers.
- 4Set the new card as default
Stripe retries the failed charge against the new card immediately.
- 5Done
Banner clears as soon as the charge succeeds.
04 If retries all fail
If all of Stripe's retries fail and you haven't updated the card, the subscription enters a cancelled state. Your account becomes deactivated, the same as a deliberate cancellation. You have 30 days to reactivate by adding a working payment method, after which the data is permanently deleted.
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