When something looks off — negative EBIT, numbers that don't match the till, missing entries, login that won't fire. The five most common causes, in order.
The single most common day-one confusion. Usually nothing's wrong — here's why.
The five most common causes of a variance, in order of frequency. Most are 30-second fixes.
Wrong password, expired session, unverified email — the three most common login failures and the fix for each.
Where the email gets caught, how to resend, and the two-minute fix if it still doesn't land.
Reset links are valid for one hour. Here's how to request a new one.
How the COGS snapshot works, why edits aren't retroactive, and how to correct it going forward.
The lifecycle rule, in one paragraph. Why a fixed cost added today doesn't backdate to last month.
Three places to look first — wrong location, wrong date, wrong tab — and what to do if it's really gone.
You're on Starter. Here's how to upgrade to Growth (3 locations) or Pro (5 locations) in 60 seconds.
Why this is good news, what changes when you cross it, and the upgrade path.
When a hard refresh helps and when it doesn't. The cache-invalidation cheat-sheet.
Three causes: wrong month, wrong location, wrong filter. The 60-second checklist.
Most insights need seven days of entries. Why — and what unlocks first.
EU vs US number formatting. Where to flip it, and what changes when you do.
The escalation path. Email, what to include, and when to expect a reply.
If not, drop us a line — a founder replies, usually the same business day.